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Having spent around 2 hours today speaking with your teams, I am turning to the community for help. I'm completely amazed at the audacity of an employee at Virgin to hang the phone up on me, as I have been nothing but patient and polite in what seemed such a simple request. I'm sure after the internal investigation I will get an apology from Virgin
My service is down, It says "Call is not completed out of range" It was working perfectly last night but today I can't call or do anything, Can anyone please tell me know what to do? Thank you! We're sorry to hear you're having issues with your service.
No logins or tricky sign-ups. With 3. Keep your home WiFi in tip-top shape Scan your home to check your WiFi signal strength from room to room, tackle common WiFi hiccups and chat with an agent about any WiFi issues — right through the app. In this release, we've added push notifications for the in-app messaging feature and a number of fixes and improvements for a more stable app.
Hi, I am trying to activate my sim card and to transfer my virgin mobile phone number to my fizz sim card. The issue is, I need to type in my PIN number associated with my virgin mobile and the website won't let me. I tried putting numbers and letters unsuccessfully, but only for this field.
Had nothing but problems during my contract, in November last year I cancelled my contract moved over to a different provider. The end of my problems you would think, but no! I called the customer service number right away to ask why and stop any further payments from coming out and try to get the payments back, only to be met by the rudest most ignorant unhelpful customer service team ever.
To welcome Virgin Mobile customers to Optus we've put together some great offers we think you'll like. For more information on the change at Virgin Mobile click here to go to the Virgin Mobile home page. The mobile service number and residential postcode provided doesn't match.
Got a question, query, problem or something you need to tell us? You're in the right place. Accounts and billing.